Ledger® Login® (en-US) | Ledger Support

Welcome to the official Ledger® Login® (en-US) support guide. Whether you're accessing your Ledger® wallet through Ledger Live for the first time or returning to manage your digital assets, this guide will help you log in securely and troubleshoot common issues. Ledger® provides world-class security and simplicity in managing cryptocurrencies, ensuring your private keys are always protected by your hardware device.

What Is Ledger® Login?

Ledger® Login refers to the secure process of accessing your crypto wallet through Ledger Live, the official companion app for Ledger hardware wallets such as Ledger Nano S Plus, Nano X, and Ledger Stax. Unlike traditional logins with usernames and passwords, Ledger® Login relies on hardware-based authentication. This means your private keys never leave your Ledger device, offering superior protection against hacks and phishing attempts.

How to Login to Ledger Live

Follow these simple steps to access your Ledger® wallet:

1. Download and Install Ledger Live

If you haven’t already installed Ledger Live:

  • Visit the official site: www.ledger.com/start
  • Download Ledger Live for your operating system (Windows, macOS, Linux, Android, or iOS)
  • Install the application and launch it

2. Connect Your Ledger Device

  • Plug your Ledger Nano device into your computer or mobile device via USB or Bluetooth (Nano X only)
  • Enter your PIN code on the device to unlock it
  • Open the correct crypto app on your device (e.g., Bitcoin, Ethereum)

3. Open Ledger Live and Authenticate

  • Launch Ledger Live
  • Navigate to the “My Ledger” or “Accounts” section
  • Ledger Live will prompt you to connect your device and verify the connection
  • Confirm the action on your device screen
  • Once authenticated, you can view balances, send/receive funds, and manage accounts
Note: There is no username/password combination to "log in" like a typical web app—Ledger Login relies on your physical device and PIN.

Common Login Issues & Fixes

Issue 1: Device Not Recognized

  • Ensure you're using the original USB cable
  • Restart both the device and your computer
  • Check if Ledger Live is up to date

Issue 2: Ledger Live Shows “Genuine Check Failed”

  • Make sure your device is unlocked and you’re using the official app
  • If needed, reinstall Ledger Live and try again
  • Disable VPN or firewall temporarily if it’s blocking Ledger’s servers

Issue 3: App Won’t Open or Crashes

  • Update your operating system
  • Uninstall and reinstall Ledger Live
  • Delete and reimport your accounts (this doesn’t affect your crypto)

Staying Safe During Login

  • Only use the official website: Always download Ledger Live from ledger.com
  • Never enter your recovery phrase on a computer or phone screen. Ledger will never ask you to do this during login or support
  • Update firmware regularly via Ledger Live to keep your device secure
  • Double-check URLs: Fake sites may mimic Ledger’s login interface. Use bookmarked or typed links only

Recovery & Access Tips

If you’ve lost your Ledger device:

  • Use a new Ledger device and choose “Restore from recovery phrase” during setup
  • Enter your 24-word recovery phrase carefully
  • Once restored, open Ledger Live, and your accounts will be accessible again

Caution: If you’ve lost both your device and your recovery phrase, your funds are irretrievable. Ledger cannot reset your wallet or access your private keys.

Conclusion

The Ledger® Login® process is designed to maximize security while providing easy access to your crypto assets. By pairing the Ledger hardware device with the Ledger Live application, users benefit from top-tier protection with user-friendly management tools. For more help, visit the official support section at support.ledger.com. Stay secure. Stay in control.